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The Appointments add-on turns BillBasket into a booking calendar for service businesses — salons, clinics, repair desks, anywhere customers reserve a time slot. You book against the services you already sell, and BillBasket keeps a day-by-day agenda of who’s coming and when.
Appointments is an optional add-on module — turn it on from Settings → Add-ons (Admin PIN required) if you don’t see it in your menu. It works hand in hand with your services; set up which services can be booked first — see Bookable services setup.

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Understanding the fields

The booking form captures:
  • Service — which service is being booked. The list only shows services you’ve marked bookable, and each shows its default duration.
  • Start date & time — when the appointment begins. BillBasket fills the end time automatically from the service’s duration, so you don’t set it by hand — change the duration on the booking if this one runs longer.
  • Customer (optional) — the party the booking is for; picking one lets you send them a confirmation or reminder later.
  • Staff / provider (optional) — the employee delivering the service. If you assign a provider, that person can only take one appointment at a time, so assigning a provider effectively caps that slot at one booking.
  • Notes — anything the staff should know for the visit.

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The day agenda

The home screen shows one day’s bookings in time order, with a week strip to jump between days. Each booking carries a status — booked, confirmed, in-progress, completed, cancelled, or no-show — that you move along as the visit happens.

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Capacity — no accidental double-booking

Each service has a parallel capacity (how many can run at once — see Bookable services setup). When a time slot is already full, BillBasket blocks the booking with a “slot full” message instead of overbooking — and offers to add the customer to the waitlist instead.

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See it on your device

The New booking form — Service picked (with its duration shown right under it), start date/time with the end time and duration calculated automatically, then customer search, staff/provider picker, Notes, and a Repeat toggle for recurring bookings.

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Try it: James Spa

1

Open Appointments and tap Book

James Fernandes opens the Appointments calendar at James Spa and taps the Book button to reserve a slot for a returning client.
2

Pick the service and time

He selects “Aromatherapy Massage” — BillBasket fills in the 60-minute end time automatically — sets the start to 4:00 PM, and picks the client and Priya as the provider.
3

See it on the day agenda

The booking appears on today’s agenda in time order, marked booked. As the client arrives James moves it to in-progress, then completed when the session ends.
4

Hit a full slot

When another client asks for the same 4:00 PM slot with Priya — already at capacity — BillBasket shows “slot full” and offers to add them to the waiting list instead of double-booking.