Notifications

Settings → Notifications controls how BillBasket sends invoices, receipts, and reminders to your customers, and lets you customize exactly what those messages say.

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Understanding the fields

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Notification Channels

• WhatsApp / SMS / Email — toggles turning each channel on or off for sending customer messages.
• Copy to clipboard — always on and can’t be turned off; it’s the fallback that lets you paste a message into whichever app you prefer manually, even if you don’t use any of the other channels.
• Set as default — appears only next to a channel that’s already turned on and isn’t already the default. Picking a default means BillBasket uses that channel automatically when sending, without asking you to choose each time. Only one channel can be default; setting a new one replaces the old default.

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Message Templates

One editable template per business moment — invoice reminder, payment receipt, refund sent, credit note, and (if the Appointments/Services add-on is on) appointment confirmation and appointment reminder.

• Name — an internal label for the template, not shown to customers.
• Subject — used for channels that show a subject line (like email); ignored by channels that don’t (like WhatsApp).
• Body — the actual message text sent to the customer.
• Active — turns that specific template off without affecting the channels themselves; an inactive template is skipped when its triggering event happens.
• Tag tokens (e.g. {customer_name}, {amount}, {date}) — placeholder tags you insert into Subject or Body; BillBasket fills in the real value automatically when the message is sent. Tags insert wherever your cursor last was — in the Subject field or the Body field — so click into the field you want the tag added to before tapping a tag.
• Restore default — resets that one template’s wording back to BillBasket’s built-in version, without touching your other templates.

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See it on your device

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Try it: Sharma Kirana Store