> ## Documentation Index
> Fetch the complete documentation index at: https://docs.billbasket.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Common issues

> Quick fixes for common BillBasket problems — printer not detected, barcode scanner not working, sync stuck, license activation errors, and more.

<AccordionGroup>
  <Accordion title="BillBasket won't open">
    Restart your device and try again. If it still won't open, contact
    support — see [Contacting
    support](/customer-guide/troubleshooting/contacting-support).
  </Accordion>

  <Accordion title="Printer isn't printing">
    Check the printer is powered on and connected, and that it's selected
    under printer settings.
  </Accordion>

  <Accordion title="Barcode scanner isn't detected">
    Reconnect the scanner and make sure it's in keyboard-emulation mode; for
    camera scanning, check camera permission is granted.
  </Accordion>
</AccordionGroup>

## See it on your device

<Tabs>
  <Tab title="Phone">
    <Frame>
      *Screenshot coming soon — Android phone view.*
    </Frame>
  </Tab>

  <Tab title="Tablet">
    <Frame>
      *Screenshot coming soon — Android tablet view.*
    </Frame>
  </Tab>

  <Tab title="Windows PC">
    <Frame>
      *Screenshot coming soon — Windows desktop view.*
    </Frame>
  </Tab>
</Tabs>