> ## Documentation Index
> Fetch the complete documentation index at: https://docs.billbasket.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Returns & replacements

> Process a return or replacement against an existing BillBasket invoice, refund the customer, and automatically restock the returned items.

## See it on your device

<Tabs>
  <Tab title="Phone">
    <Frame>
      *Screenshot coming soon — Android phone view.*
    </Frame>
  </Tab>

  <Tab title="Tablet">
    <Frame>
      *Screenshot coming soon — Android tablet view.*
    </Frame>
  </Tab>

  <Tab title="Windows PC">
    <Frame>
      *Screenshot coming soon — Windows desktop view.*
    </Frame>
  </Tab>
</Tabs>

<Steps>
  <Step title="Find the original invoice">
    Open the invoice the return or replacement relates to from your invoice
    list or the customer's history.
  </Step>

  <Step title="Choose Return or Replace">
    Select the item(s) being returned. Choose **Return** to refund or credit
    the customer, or **Replace** to exchange for the same or a different
    item.
  </Step>

  <Step title="Confirm stock and payment adjustment">
    Returned stock is added back to inventory automatically, and any
    refund/credit or price difference is recorded against the customer.
  </Step>
</Steps>

<Note>
  Returns and replacements are tracked separately from new sales, so your
  sales reports and dashboard reflect net figures accurately. See
  [Understanding your
  dashboard](/customer-guide/reports-and-dashboard/understanding-your-dashboard).
</Note>