> ## Documentation Index
> Fetch the complete documentation index at: https://docs.billbasket.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Reminders & confirmations

> Send a booking confirmation when you make an appointment in BillBasket, and clear a daily reminders queue for upcoming visits over WhatsApp, SMS, or email.

Cutting no-shows comes down to two messages: a **confirmation** when the
booking is made, and a **reminder** before the visit. BillBasket builds both
from your saved message templates and sends them through your usual channels
— all from inside the app, with no extra notification permissions needed.

<Note>
  Reminders and confirmations use the message channels and templates you set
  up once under [Notifications](/customer-guide/settings/notifications) — the
  appointment screens just fill in the customer, service, date, and time.
</Note>

## Understanding the fields

### Confirmation on booking

When you book an appointment for a customer who has a phone number or email,
the booking sheet offers **Send confirmation**. It opens the message ready to
send (over WhatsApp, SMS, or email), pre-filled with the service, date, time,
and provider. Sending it marks the booking as confirmed so you know it went
out.

### The reminders queue

Rather than scheduling phone notifications, BillBasket keeps an in-app
**reminders queue** you clear yourself:

* **Reminder lead time (hours)** — how far ahead of a visit a booking should
  appear in the queue (default 24 hours). Set it in the same place as the
  cancellation policy.
* **Reminders-due bell** — the Appointments home screen shows a bell with a
  count of bookings coming up within that lead window that haven't been
  handled yet.
* **Remind / Dismiss** — for each due booking you either **Remind** (open the
  pre-filled reminder message to send) or **Dismiss** (mark it handled
  without sending). Either way it leaves the queue, so the bell only ever
  shows what still needs attention.

<Note>
  Because reminders are a queue you work through while the app is open (not
  scheduled phone alarms), open BillBasket around the start of the day to
  clear the bell for that day's visits.
</Note>

## See it on your device

<Tabs>
  <Tab title="Windows PC">
    The **Reminders due** panel behind the bell icon — clear here, but
    this is exactly where upcoming bookings surface within the reminder
    lead window, ready to **Remind** or **Dismiss**.

    <Frame>
      <img src="https://mintcdn.com/billbasket/aOuwMA1b4M2VgBHy/images/appointments/reminders-due-windows.png?fit=max&auto=format&n=aOuwMA1b4M2VgBHy&q=85&s=adb52428ab2f5117e8c8c72b72efaf18" alt="Reminders due panel showing no reminders currently due" width="1707" height="1000" data-path="images/appointments/reminders-due-windows.png" />
    </Frame>
  </Tab>

  <Tab title="Phone">
    <Frame>
      *Screenshot coming soon — Android phone view.*
    </Frame>
  </Tab>

  <Tab title="Tablet">
    <Frame>
      *Screenshot coming soon — Android tablet view.*
    </Frame>
  </Tab>
</Tabs>

## Try it: James Spa

<Steps>
  <Step title="Send a confirmation when booking">
    James Fernandes books a client for tomorrow afternoon and taps **Send
    confirmation** — a WhatsApp message with the service, date, and time is
    ready to send, and the booking is marked confirmed.
  </Step>

  <Step title="Check the reminders bell each morning">
    The next morning Priya opens Appointments and sees the **reminders bell**
    showing 3 visits due within the day's lead window.
  </Step>

  <Step title="Work through the queue">
    She taps **Remind** on each to send the pre-filled reminder, or
    **Dismiss** for the client she already spoke to — the bell clears as she
    goes.
  </Step>
</Steps>